Vice President of Apartment Operations
Michelle began her career in apartment management in 1993 as a leasing consultant for Westdale Asset Management. She remained with Westdale for 18 years during which she was promoted on several occasions, including serving for six years as Regional Director. Michelle oversaw the management and day-to-day operations of nine apartment communities totaling 2,000 units.
In 2011, Michelle joined SYNCO Properties as Director of Apartment Operations. She was promoted to Vice President in 2016.
Her responsibilities include: primary liaison with third-party property owners and their asset managers; oversight of operations for the entire apartment property portfolio; management of all senior on-site personnel; coordination and facilitation of the annual budgeting process; oversight of financial operations and budget variance reporting for each property; creation of annual business plans for each property; creation (in concert with community managers) of monthly marketing plans; and creation (also with community managers) of the monthly owner’s report.
Michelle has been recognized on numerous occasions for her contributions to the industry. In addition to being a Triangle Apartment Association Executive of the Year Nominee in 2009, she was the recipient of the Greater Charlotte Apartment Association (GCAA) awards for Manager of the Year and Volunteer of the Year in 2009 and 2010 respectively.
Michelle has achieved her CAM and CAPS designations from the National Apartment Association and holds a bachelor’s degree in Marketing from Marshall University.